Shipping Policy
The majority of our approved orders placed before 2PM EST are shipped the same or next day. We do not ship to APO or PO boxes. Free and 2-Day shipping applies only to 48 contiguous states unless otherwise stated on the listing.
Shipping to an Address Other Than Your Billing Address
Due to our shipping policy that protects you against credit card fraud, eCommerce Business Prime, Inc. will only ship to an authorized address on your credit card. In order to be compliant with this policy, you will need to make a phone call to your credit company to add a “temporary alternate shipping address” to your account. This a new policy being put forth by online retails in an on-going effort to protect our customers from fraud. It is your responsibility to follow our credit card policy regarding shipping. Not following the previous procedures may cause delay in your order.
Order Cancellation or Delivery Reschedule
eCommerce Business Prime, Inc. reserves the right to schedule and reschedule any order delivery, with notice to buyer, at reasonable discretion, and to decline any order for any reason, or no reason, in our sole discretion.
Any order cancellation request for shipped items and items that already left our warehouses are subject to a restocking fee and shipping charges.
Larger Items
All items above 125 lbs. in weight or 129” in total dimensions can be subject to extra charges as this will be shipped with freight service or trucking company. If you require inside delivery, an additional fee of $75 will be charged for ground floor or $125 for above or below ground floor with freight elevator. Please communicate with us regarding any exceptional cases before placing the order, otherwise, these charges will automatically apply, or the item will be delivered in the loading dock or in front of the location.
2-Day Delivery
We offer 2-day delivery in most of our products and will be clearly marked upon checkout. Handling time in most cases will be mentioned in the listing but it is usually 0 to 1 business day otherwise stated. Free 2-day delivery is based on the time you placed the order and its availability to the closest warehouse.
