Return Policy
Thank you for your purchase. We hope that you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
Return Process
To return an item, please email customer service at customerservice@ecommercebusinessprime.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging.
Refunds
We will process your return after receiving and inspecting the condition of the item. Please allow at least five (5) days from the receipt of your item to process the return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.
Exceptions
The following items cannot be returned:
- Digital products
- Software
- Video games
- Any other products that are stated in the listing as non-refundable
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.
Please note:
- A 15% restocking fee and shipping charges will be charged for all non-defective returns and refused orders.
- Sale items are FINAL SALE and cannot be returned.
- All returns must be with complete accessories, manuals, ink and toners, and manufacturer box. Missing items will be deducted to refund amount.
- Most open box items have 30 days return policy otherwise stated on the listing.
- Most renewed and refurbished items have 90 days return policy otherwise stated on the listing
Questions
If you have any questions concerning our return policy, please contact us at:
Phone: 310-228-3181 press 2
Email: customerservice@ecommercebusinessprime.com
Last Update: January 1, 2020
