Help Center

eCommerce Business Prime, Inc. offers various payment options to make your purchases with us fast, secure, and convenient. Please note that eCommerce Business Prime, Inc. reserves the right to schedule and reschedule any order, with notice to Buyer, at reasonable discretion, and to decline any order for any reason, or no reason, in our sole discretion.

We only accept the following credit card options: VISA, MASTERCARD, and AMERICAN EXPRESS.

We only accept USA billing and shipping addresses. We do not accept international credit cards at the moment. Your credit card will be charged at the time you placed order.

If your credit card payment is declined, it may be because of the following reasons:

• The amount of the transaction exceeds the account’s available credit limit.
• The card on file was either renewed or voided and is no longer active.
• The issuing bank declined the transaction for security reasons. We suggest that you contact your issuing bank for your card.

PayPal Credit may only be accessed from within your PayPal account.

Please note that PayPal payments cannot be combined with other payment methods.

Please also be aware that we do not accept e-checks (bank account payments) via PayPal unless you have a credit card attached to your account for backup purposes. PayPal may therefore ask you to add a valid credit card to your account for you to complete your order with us.

eCommerce Business Prime, Inc. reserves the right to schedule and reschedule any order, with notice to Buyer, at reasonable discretion, and to decline any order for any reason, or no reason, in our sole discretion.

The majority of our approved orders placed before 2PM EST are shipped the same or next day. We do not ship to APO or PO boxes. Free and 2-Day shipping applies only to 48 contiguous states unless otherwise stated on the listing.

Due to our shipping policy that protects you against credit card fraud, eCommerce Business Prime, Inc. will only ship to an authorized address on your credit card. In order to be compliant with this policy, you will need to make a phone call to your credit company to add a “temporary alternate shipping address” to your account. This a new policy being put forth by online retails in an on-going effort to protect our customers from fraud. It is your responsibility to follow our credit card policy regarding shipping. Not following the previous procedures may cause delay in your order.

eCommerce Business Prime, Inc. reserves the right to schedule and reschedule any order delivery, with notice to buyer, at reasonable discretion, and to decline any order for any reason, or no reason, in our sole discretion.

Any order cancellation request for shipped items and items that already left our warehouses are subject to a restocking fee and shipping charges.

All items above 125 lbs. in weight or 129” in total dimensions can be subject to extra charges as this will be shipped with freight service or trucking company. If you require inside delivery, an additional fee of $75 will be charged for ground floor or $125 for above or below ground floor with freight elevator. Please communicate with us regarding any exceptional cases before placing the order, otherwise, these charges will automatically apply, or the item will be delivered in the loading dock or in front of the location.

We offer 2-day delivery in most of our products and will be clearly marked upon checkout. Handling time in most cases will be mentioned in the listing but it is usually 0 to 1 business day otherwise stated. Free 2-day delivery is based on the time you placed the order and its availability to the closest warehouse.

Thank you for your purchase. We hope that you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, please email customer service at customerservice@ecommercebusinessprime.com to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original packaging.

We will process your return after receiving and inspecting the condition of the item. Please allow at least five (5) days from the receipt of your item to process the return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

The following items cannot be returned:

• Digital products
• Software
• Video games
• Any other products that are stated in the listing as non-refundable

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.

Please note:

• A 15% restocking fee and shipping charges will be charged for all non-defective returns and refused orders.
• Sale items are FINAL SALE and cannot be returned.
• All returns must be with complete accessories, manuals, ink and toners, and manufacturer box. Missing items will be deducted to refund amount.
• Most open box items have 30 days return policy otherwise stated on the listing.
• Most renewed and refurbished items have 90 days return policy otherwise stated on the listing

If you have any questions concerning our return policy, please contact us at:

Phone: 310-228-3181 press 2

Email: customerservice@ecommercebusinessprime.com

Last Update: January 1, 2020

eCommerceBusinessPrime, Inc. reserves the right to schedule and reschedule any order, with notice to buyer, at reasonable discretion, and to decline any order for any reason, or no reason, in our sole discretion.

We process refund and the amount will usually reflect in your account within 3 to 5 business days. You can call us at 310-228-3181 or email customerservice@ecommercebusinessprime.com for further information or clarification.

Items with missing parts, not in the original condition, or have visible signs of use for reasons non-defective (50% item price restocking fee + shipping charges)

For non-defective items, all accessories returned and in original condition (15% item price restocking fee + shipping charges)

For defective items or damaged product during shipping (full refund)

Protecting your private information is our priority. This Statement of Privacy applies to www.ecommercebusinessprime.com and eCommerceBusinessPrime, Inc., and governs data collection and usage. For this Privacy Policy, unless otherwise noted, all references to eCommerceBusinessPrime, Inc. include www.ecommercebusinessprime.com.

The eCommerceBusinessPrime, Inc. website is an eCommerce site. By using the website, you consent to the data practices described in this Statement.

To better provide you with products and services offered on our Site, we may collect personally identifiable information, such as:

• First and Last Name
• Mailing Address
• Email Address
• Phone Number

If you purchase our products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.

We may also collect anonymous demographic information, which is not unique to you, such as:

• Age
• Gender

We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services available on the Site. These may include: (a) registering for an account on our Site; (b) entering a sweepstake or contest sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services on our Site. To wit, we will use your information for, but not limited to, communicating with you concerning services and products you have requested from us. We also may gather additional personal or non-personal information in the future.

eCommerceBusinessPrime, Inc. collects and uses your personal information to operate its website(s) and deliver the services you have requested.

We may also use your personally identifiable information to inform you of other products or services available from us and our affiliates.

eCommerceBusinessPrime, Inc. does not sell, rent, or lease its customer lists to third parties.

We may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to us, and they are required to maintain the confidentiality of your data.

eCommerceBusinessPrime, Inc. may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on eCommerceBusinessPrime, Inc. or the Site; (b) protect and defend the rights or property of eCommerceBusinessPrime, Inc.; and (c) act under exigent circumstances to protect the personal safety of users of eCommerceBusinessPrime, Inc., or the public.

eCommerceBusinessPrime, Inc., may keep track of the websites and pages our users visit within our website, to determine which of our services are the most popular. This data is used to deliver customized content and advertising within eCommerceBusinessPrime, Inc., to customers whose behavior indicates that they are interested in a particular subject area.

eCommerceBusinessPrime, Inc. may automatically collect information about your computer hardware and software. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of our website.

The eCommerceBusinessPrime, Inc. website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The use of a cookie is to tell the web server that you have returned to a specific page. For example, if you personalize our pages, or register with eCommerceBusinessPrime, Inc. site or services, a cookie helps our website to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same eCommerceBusinessPrime, Inc. website, the information you previously provided can be retrieved, so you can easily use the our features that you customized.

You can accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the eCommerceBusinessPrime, Inc. services, or websites you visit.

eCommerceBusinessPrime, Inc. secures your personal information from unauthorized access, use, or disclosure. We use SSL Protocol for this purpose.

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

We strive to take appropriate security measures to protect against unauthorized access to or alteration of your personal information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, you acknowledge that: (a) there are security and privacy limitations inherent to the Internet which are beyond our control; and (b) security, integrity, and privacy of any and all information and data exchanged between you and us through this Site cannot be guaranteed.

Subject to certain exceptions set out below, on receipt of a valid request from you, we will:

• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.

Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:

• Complete the transaction for which the personal data was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide an excellent or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or use another reason provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
• Otherwise, use your personal information internally in a lawful manner that is compatible with the context in which you provided the information.

eCommerceBusinessPrime, Inc. reserves the right to schedule and reschedule any order, with notice to Buyer, at reasonable discretion, and to decline any order for any reason, or no reason, in our sole discretion.

From time to time, eCommerceBusinessPrime, Inc. may contact you via email to provide announcements, promotional offers, alerts, confirmations, surveys, and other general communication.

If you would like to stop receiving marketing or promotional communications via email from us, you may opt-out of such communications by emailing customerservice@ecommercebusinessprime.com.

eCommerceBusinessPrime, Inc. reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account by placing a prominent notice on our Site and by updating any privacy information on this page. Your continued use of the Site and Services available through this Site after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.

eCommerceBusinessPrime, Inc. welcomes your questions or comments regarding this Statement of Privacy. If you believe that we have not adhered to this Statement, please contact us at:

    eCommerceBusinessPrime, Inc.

    6924 Canby Avenue Unit 106

    Reseda, California 91335

    customerservice@ecomercebusinessprime.com

    310-228-3181

Effective as of January 01, 2020

Welcome to the eCommerce Business Prime website. By accessing or using our website, you agree to be bound by the following Terms and Conditions. If you do not agree with any part of these terms, you are prohibited from using this site.

eCommerce Business Prime (“we,” “us,” or “our”) provides this website to
showcase and sell our computer gaming monitors and related accessories.
By using this website, you acknowledge that you have read, understood, and
agree to comply with these Terms and Conditions.

Eligibility

•  You must be at least 18 years of age or have parental/guardian consent to use this website.
  
• You agree not to use the website for any unlawful or prohibited purpose.

License

• eCommerce Business Prime grants you a limited, non-exclusive,
  and revocable license to access and make personal use of the website.
  Modification, reproduction, or redistribution of content is prohibited unless
  expressly permitted.

Product Availability

• All products are subject to availability. We reserve the right to discontinue or modify products without prior notice.

Pricing

• All prices listed on the website are in USD and exclude applicable taxes and shipping fees.
• eCommerce Business Prime reserves the right to change prices at any time without notice.

Payments

• Payments must be made through the approved payment methods provided at checkout.
• You represent and warrant that all payment information provided is accurate, complete, and up-to-date.

• Delivery times are estimates and subject to delays beyond our control (e.g., customs clearance, carrier delays).
• Shipping costs are calculated at checkout based on the destination and shipping method.
• eCommerce Business Prime is not responsible for loss or damage occurring after delivery to the specified address.

Eligibility for Returns

• Returns are accepted within 30 days of delivery if the product is in its original condition and packaging.
• To initiate a return, you must contact our customer service team for instructions.

Refunds

• Refunds will be processed within 10 business days upon receipt and inspection of the returned item.
• Original shipping costs are non-refundable unless the return is due to our error.

• All content on this website, including text, images, graphics, logos, and designs, is the property of eCommerce Business Prime and protected by intellectual property laws.
• Unauthorized use, reproduction, or distribution of website content is strictly prohibited.

• eCommerce Business Prime is not liable for any indirect, incidental, or consequential damages arising from the use of this website or products.
• In no event shall eCommerce Business Prime’s liability exceed the purchase price of the product.

Your privacy is important to us. Please review our Privacy Policy for information about how we collect, use, and protect your data.

This website may contain links to third-party websites. eCommerce Business Prime is not responsible for the content or practices of third-party websites.

eCommerce Business Prime reserves the right to update these Terms and Conditions at any time. Changes will be effective upon posting to this website. Continued use of the site signifies acceptance of the updated terms.

These Terms and Conditions are governed by and construed in accordance with the laws of the state of California, USA, without regard to its conflict of law provisions.

For questions or concerns regarding these Terms and Conditions, please contact us at:

eCommerce Business Prime Customer Support
Email: support@eCommerceBusinessPrime.com
Phone: 310.228.3181

Last Updated: January 2, 2025
By using this website, you agree to these Terms and Conditions.
Thank you for choosing eCommerce Business Prime!

The information provided by eCommerceBusinessPrime, Inc. (“we,” “us” or “our”) on https://www.ecommercebusinessprime.com (the “Site”) is for general informational purposes only. All information on the Site provided in good faith; however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site.

UNDER NO CIRCUMSTANCE SHALL WE HAVE LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOU USE THE SITE, AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.

The Site may contain testimonials by users of our products or services. These testimonials reflect the real-life experiences and opinions of such users. However, the lessons are personal to those particular users, and may not necessarily be representative of all users of our products or services. We do not claim, and you should not assume that all users will have the same experience. YOUR RESULTS MAY VARY.

We review submitted testimonials on the website in various forms, such as text, audio, and video, and before being posted. They appear on the Site verbatim as given by the users, except for the correction of grammar or typing errors. Some testimonials may have shortened for the sake of brevity, where the full affidavit contained extraneous information not relevant to the general public.

The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.

eCommerceBusinessPrime, Inc. reserves the right to schedule and reschedule any order, with notice to Buyer, at reasonable discretion, and to decline any order for any reason, or no reason, in our sole discretion.

In most cases, all approved orders placed before 2PM EST (Eastern Standard Time) Monday thru Friday will ship the same day unless otherwise stated on the product page. All of the items have their own handling time indicated on the product page, and these can be found on upper right below the EBP Guarantee Section. For more information, see our Shipping Policy Page or check the actual product page you are interested to purchase.

Free 2 Day Delivery is based on the time you placed the order and availability of the item you are interested to purchase the closest warehouse.

Visit our Return Policy Page for step-by-step instructions.

In most cases, return shipping charges are the responsibility of the customer. Visit our Return Policy Page for more details

In general, we charge 15% restocking fee plus shipping charges for further information about how we access Restocking Fee please visit our Refund Policy Page (Link to Refund Policy) and our Return Policy Page. We reserve the rights to refused or charged restocking fee if our policy is not met.

We aim to fulfill the item as soon as possible however in some cases, if the manufacturer ran out stock or had an issue with the item our Customer Service Department will notify you via email or phone call and will provide accurate lead time. If you haven’t placed the order please call our Sales Department and they can assist you with placing the order and provide proper coordination and lead time for the item you are interested to purchase.